Return Policy
Return Policy
Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.Gift cards are non-refundable.
If you live in the New York area, you have another option. You call or email to make an appointment to meet the designer for an alteration or exchange of another size. Our New York location in the Chelsea Distrct is not a store, but can easily work as a place to meet to satisfy your needs.
If you decide to return by mail, your item will be inspected for damages. If found in the original condition, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at joaniejameskeel@gmail.com.
Shipping:
To return your product, you should mail your product to:
Joanie James NY
5 Tenafly Rd.
Englewood, New Jersey 07631
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.Gift cards are non-refundable.
If you live in the New York area, you have another option. You call or email to make an appointment to meet the designer for an alteration or exchange of another size. Our New York location in the Chelsea Distrct is not a store, but can easily work as a place to meet to satisfy your needs.
If you decide to return by mail, your item will be inspected for damages. If found in the original condition, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at joaniejameskeel@gmail.com.
Shipping:
To return your product, you should mail your product to:
Joanie James NY
5 Tenafly Rd.
Englewood, New Jersey 07631
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.